Things Are Cooling Down, So We’re Heating Up

Fall is here and it’s time for back to school, football season and colder temperatures! The coming of the chillier weather also brings Gas South’s busiest time, the heating season. We want to make sure that we are fully prepared to provide you with the best customer service, so we’ve made a few changes which we think will make things easier:

-We have extended our Customer Care Center hours and you can now reach us anytime between 7 a.m. and 8 p.m. Monday through Friday, and between 8 a.m. and 5 p.m. on Saturdays.

-We’ve hired additional employees to our local customer care team to handle the increased call volumes we experience around this time of year.

-We’ve updated our online options to help us respond to your emails within 4 business hours.

-We will start offering a live chat option on our website for customers who do not want to call, but have a question on their account.

We hope that these changes will help ease you through the heating season. Don’t forget to make sure your natural gas service is prepared for the coming months. When the temperatures start dropping, we are ready to BRING THE HEAT™!

What’s your favorite part about the changing of the season?

Author: Kevin Greiner

Kevin Greiner is the President and CEO of Gas South and has over 15 years of experience in the energy industry, including prior management roles with Southern Company. He has served as Gas South’s CEO since its formation in 2006. Kevin’s dedication to the local community has also seen him take on a number of non-profit board leadership roles. He serves on the board of the United Way of Greater Atlanta and chaired the 2012-13 Workplace Campaign, which brought in over $77 million in community investment. At the Georgia Chamber, Kevin serves on the Executive Committee and the Board of Governors. He currently serves as Chairman for the Georgia Partnership for Excellence in Education, Georgia's leading education policy and advocacy organization. He also serves on the board of ClearPoint Credit Counseling Solutions and the YMCA of Metro Atlanta. Kevin holds a master’s degree in business administration and a master’s of science in natural resource policy from the University of Michigan. He earned his bachelor's degree from Wesleyan University.

5 thoughts on “Things Are Cooling Down, So We’re Heating Up”

Leave a Reply

Your email address will not be published. Required fields are marked *