Fall is here and it’s time for back to school, football season and colder temperatures! The coming of the chillier weather also brings Gas South’s busiest time, the heating season. We want to make sure that we are fully prepared to provide you with the best customer service, so we’ve made a few changes which we think will make things easier:
-We have extended our Customer Care Center hours and you can now reach us anytime between 7 a.m. and 8 p.m. Monday through Friday, and between 8 a.m. and 5 p.m. on Saturdays.
-We’ve hired additional employees to our local customer care team to handle the increased call volumes we experience around this time of year.
-We’ve updated our online options to help us respond to your emails within 4 business hours.
-We will start offering a live chat option on our website for customers who do not want to call, but have a question on their account.
We hope that these changes will help ease you through the heating season. Don’t forget to make sure your natural gas service is prepared for the coming months. When the temperatures start dropping, we are ready to BRING THE HEAT™!
What’s your favorite part about the changing of the season?