Jul
11

Moving Checklist

Let’s face it, moving gets a bad rap. But with planning and organization it can be a breeze. We’ve put together this simple checklist for you to follow during your next move to help keep you on-schedule and stress-free (or at least less stressed).
At Gas South, we try to make moving as simple as possible by letting you schedule service as far as 60 days in advance and offering $25 in bill credits when you transfer or sign up for service. Learn more about our moving services here.

The Gas South Moving Checklist

Gas South’s Printable Moving Checklist
May
29

Save time and money when you move with Gas South

If you’re planning to move soon, you may want to make note of a few things Gas South is doing to make relocating even easier – and to help you save.

Simply visit us online or call and let us know about your upcoming move. We’ll confirm that we offer service at your new location and we’ll transfer service for you to avoid a cancellation fee. Remember, we never charge a deposit (which is up to a $150 value).

And, to give you a little extra cash to tip the movers or pizza guy, we’re throwing in a $25 bill credit.

If you’re super-organized and checking things off your moving checklist, we’re pleased to be able to schedule your natural gas turn-on at your new address up to 60 days in advance of your move.

Be sure to check out a special offer from our partner, Atlanta Peach Movers—a 5% discount on your move anywhere in the U.S.. To cut down even more on more moving hassles, our home service connection partner, AllConnect, will walk you through setting up your internet, phone and cable services when you move.

It’s easy to transfer or start your natural gas service with us. Just go to GasSouth.com/move. We’re here to answer any questions you may have – and we’re ready to move when you are!

Feb
26

Putting our Purpose into Action.

A couple months ago, we talked about our company’s purpose: Be a Fuel for Good, and we’ve been very busy since then, so here’s an update on what we’ve been up to!

Our goal is to give back more than a million dollars by 2020 which we’re doing by giving back 5% of our profits to help children in need. By focusing on nonprofits, startups and sponsorships who share our passion for supporting local families, we believe we can make the biggest impact in our community.

Here are a few examples of the ways we’ve been putting our time, talent and financial contributions into action:

  • In 2017, Gas South donated more than $411,000 to our community partners.
  • During December, 38 employees volunteered in the community (out of a total of more than 200).
  • Gas South supplied heating assistance to more than 86 families in need this winter.
  • Employees raised more than $700 for the Salvation Army by ringing the Kettle Bells.
  • In partnership with the Smyrna Police Department, Gas South sent 12 Cobb County kids shopping for Christmas gifts.

 

 

 

 

 

 

Being a fuel for good is about building partnerships large and small. Large partnerships like the Salvation Army, United Way, Junior Achievement, Must Ministries, Action Ministries and Title 1 Schools. And smaller partnerships like Pebbletossers and the Kell Robotics Team.

As Gas South enters its 12th year, everything we’ve done to this point has been about being a fuel for good. It’s part of the DNA of the people who make up this company. And it has the potential to grow.

For instance, Pebbletossers focuses on giving children volunteer opportunities to show them what it means to serve others. This relationship has the potential to become a movement in the sense that we’re not just supporting kids financially, we’re encouraging them to be a part of something bigger—something that will benefit them throughout their lives as well as the community.

It takes an army to make an impact. So when we talk about giving 5% of our profits back to our community, it’s not just a corporate check; it’s a corporate check with an army of volunteers behind it.

I’m incredibly proud of our employees, leadership and partners for working every day to make a difference in people’s lives. We want our customers to know that by being a customer, you’re helping make a difference too.

Aug
16

Gas Leak Detection Tips

Often times we only think about natural gas leaks during the holidays when we’re using the stove a lot, or during the colder months when we have the heat cranked. Even though you may not be thinking about gas leaks during the summer, accidents happen. We’re here to give you tips on detecting gas leaks in your house and how to prevent them.

Signs of a gas leak:

  • Natural gas is colorless and odorless, so a chemical called mercaptan is added to give it the distinctive gas leak smell of rotten eggs.
  • If you smell rotten egg, and you’ll know it when you smell it, leave the area immediately and stay away until assistance arrives.
  • A leak can also be heard through a hissing sound or seen as discolored vegetation, blowing dirt or continued bubbling water around a buried gas line.

What to do if you detect a gas leak:

  • Call Atlanta Gas Light at 877-427-4321 or call 911. Never try to find the leak yourself.
  • Don’t use any devices that might create a spark including lighters, light switches, phones or electric appliances.

How to prevent a gas leak:

  • Check your pilot lights and burners for a steady, blue flame. If you see the blue flame, they are operating correctly. (Decorative gas fire logs are the only exception – the flame is usually yellow.)
  • Keep the areas around all appliances and equipment clean and unblocked to allow for proper air flow.
  • Never let small children play with, or near, natural gas appliances or pipes.
  • Don’t use your stove or oven for anything other than cooking (for instance, to heat your home).
  • Store household chemicals or combustible materials away from gas appliances.
  • Call 811 before you dig, so underground lines can be marked.
  • When to enlist a professional:
    • Every year or two to have your gas appliances, furnaces, vents, flues, chimneys and gas lines in your home or business inspected.
    • When moving or installing a gas appliance, or changing a connector.

We hope you never have to deal with a gas leak but if you do, now you know how to act quickly and keep everyone involved safe.

Jun
22

Investing in your Employees

Setting yourself apart in a competitive job market and keeping employees engaged is not an easy task – but it’s something my team does every day. Growing from a company of 50 employees 11 years ago, to more than 230 people, creates challenges and opportunities but we’re taking it head-on.

The team of six has made some substantial changes in the past year –introduction of a $15 minimum wage, creation of a formalized corporate wellness program, revamping the internal learning management system and updating the attendance policy to allow more flexibility.

One area where we have focused is creating more programs and initiatives to inspire and engage employees. We launched Gas South University, an internal learning management system, to improve competency-based training opportunities for all employees. It’s important for us to offer training and classes to all employees, especially the Customer Care agents. They are the voice and ears of the company – if they aren’t happy doing their job, we can’t provide an amazing customer experience.

 

I’m also proud that we recently received a Bronze Stevie Award in the 2017 American Business Awards in the HR Department of the Year category.

We’ve been busy at Gas South, but we want to make sure we’re doing everything we can to become a top workplace in Atlanta. Want to learn more about how we’re doing this? Read a recent article from HR Magazine where Secret Holland, Gas South HR director, shares her insights.

May
30

Fire up the grill with these 3 summer-ready recipes

As the weather heats up, it’s time to gear up for grilling! So, get your list together and gather the essentials: burgers, potatoes, dessert and natural gas.

What? Did you say natural gas? That’s right!

Using natural gas to heat your grill carries the same benefits as using natural gas to heat your home. It’s abundant, efficient, affordable and it burns cleaner compared to other fossil fuels.

Natural gas can cost a third less than propane, saving you extra money for all the things you want to enjoy this summer season. And, you don’t have the risk of running out of natural gas during your cookout like you do with propane, saving you a mid-BBQ trip to buy a new propane tank. (It happens; we’ve seen it.)

Whether you’re a grill novice or a grill master, these three recipes will help spark some new meal ideas and naturally spark up the grill.  Bon appétit!

Apr
19

5 Environmental Benefits of Natural Gas

Go au natural this Earth Day with natural gas! As the most diversified fuel in the U.S., natural gas heats our homes, business, restaurants and schools just to name a few. It also powers vehicles, stoves, ovens, clothes dryers, lighting fixtures and other appliances. And, it can even generate electricity and run air conditioners.

Natural gas is the ultimate alternative fuel of the future—and it’s fueling a better earth. It’s abundant, efficient, affordable and cleaner burning compared to other fossil fuels. We’re taking a moment on Earth Day 2017 to reflect on the environmental benefits of natural gas because our Earth is worth it. To learn more, check out this infographic.

5 Environmental Benefits of Natural Gas Infographic - Gas South

Is Natural Gas Better for the Environment than Other Fuels?

Here are five reasons why natural gas is a good choice for the planet.

  1. Natural gas is the cleanest fossil fuel and a highly efficient form of energy.
  2. The simple chemical composition of natural gas lends itself to fewer impurities and generally results in less pollution.
  3. Using natural gas instead of oil or coal produces less chemicals that contribute to greenhouse gases, acid rain, smog, and other harmful forms of pollution.
  4. Natural gas promotes the use of other clean energy sources. It’s used as a raw material in lightweight cars, wind power blades, solar panels, and energy-efficient materials.
  5. Approximately 90 percent of natural gas produced is delivered to customers as useful energy. By comparison, only 30 percent of energy converted to electricity reaches consumers.
Feb
16

Natural Gas 101: 5 Reasons Smart Thermostats are Worth the Cost

Today, it seems like every type of technology is going “smart” – from smartphones and smartwatches, to smart cars and smart thermostats. As smart thermostats such as The Nest grow in popularity, the reason why is no surprise: the energy-saving and cost-saving benefits are undeniable.

Want to know how smart thermostats can save you money? Here are five reasons why making the switch to a smart thermostat is the way to go.

Smart Thermostat Savings

 

  1. It can save you some cash. Only a few months after installation, a smart thermostat has the potential to save you a decent chunk of change. Three studies of Nest Learning Thermostat found that smart thermostat savings equal about 10 to 12 percent in heating costs and 15 percent in cooling costs in homes with central air conditioning. That can add up to more than $140 a year!  You can put those extra savings into a sweet vaycay to the beach during those cold, winter months —and then save even more by setting your smart thermostat to vacation mode.
  1. It learns on its own. What’s beautiful about this innovative product is that if you really wanted to, you could go without ever having to actually touch it. The device is considered a learning thermostat, meaning it can sense even the smallest change in temperature and adjust accordingly. So whether your oven is pushing extra heat into the room or the outdoor temperature unexpectedly dropped 10 degrees, your home temperature will automatically stay right where you want it.

Additionally, some thermostats come with a built-in occupancy sensor. After a week or so of manual adjustments, the system will begin to recognize your presence and adjust on its own. A smart thermostat will correct your home to the right temperature before you even realize the change.

  1. You can control it on-the-go. Most smart thermostats come paired with iPhone and Android apps that give you the power to control your heating and cooling system anywhere you are. If you opt-out for the learning thermostat and want to keep it basic, you can manually adjust the temperature of your home with a few swipes on your phone. With the unpredictability of the outdoor weather (especially in Georgia), this feature allows you to quickly snap into action so you can at least have temperature predictability in your own home.
  1. You get instant alerts. Another perk of smart thermostats is the ability to immediately receive updates through text, email or direct notifications. For example: If a cold front comes through and your thermostat adjusts to accommodate the drop in temperature, you can opt in to be alerted of this change, along with an explanation. If you feel that the adjustment was unwarranted, you have the option of immediately reversing the change. The thermostat will then learn your preference and take it into consideration when making future automatic adjustments.
  1. See how you save. Some smart thermostats offer you a monthly report outlining your energy usage. The easy-to-read tracking system offers you insights for why certain days spiked or how you can save even more next month. You can learn how your spending compares to other users and even be rewarded for using energy-efficient settings.

Making the switch to a smart thermostat is a smart move. During the winter months, it’s the perfect tool to cut down on natural gas usage and save some cash – even throughout those hot, humid Georgia summers!

Feb
9

Natural Gas 101: How to Read Your Natural Gas Bill

We’re taking it back to the basics! Your monthly natural gas bill from Gas South provides more information than you may realize.

Reading your bill shouldn’t be a hassle, so we’ve created a tell-all guide to clear up any confusion and help you understand your Gas South bill.

  1. Account Details: This section provides your account details at a glance. It lists whether you’re enrolled in a fixed or variable rate plan. If you’re enrolled in a fixed plan, your rate remains the same month after month while variable rate plans fluctuate, according to market conditions.

The section also includes a number for the DDDC factor. What’s the DDDC factor? It’s simple. The DDDC factor, or Dedicated Design Day Capacity, is a calculation done by Atlanta Gas Light Company (AGL) that indicates how much natural gas is reserved (or “dedicated”) to you based on demand on the coldest day of the year. AGL is the company that owns and operates the pipelines that deliver natural gas directly to your home or property.

  1. Monthly Summary: This graph is a snapshot of what you owe this month. It includes your Gas South account number, your payment due date and the total amount that is due.
  1. Explanation of Charges: Here, we itemize the charges, fees and taxes associated with this month’s bill. The gas charges indicate the total cost of gas used during the billing period. The customer service fee is Gas South’s cost of servicing your account, and the AGL Pass Through Charges are regulated charges on behalf of AGL.
  1. Calculations: On each bill, Gas South provides more detailed information on your current charges. The grid encompasses readings from your meter. We then take the readings and calculate it by the thermal factor to obtain the amount of gas that is used in therms. A therm is simply a unit of heat, similar to the watts on your electric bill. Next, we multiply the therms by your current rate plan (e.g. $0.51 per therm) to determine this month’s charges.

Understanding your natural gas bill can save you a lot of grief – and using natural gas efficiently can save you money! If you ever have any questions regarding your bill, please contact us at 1-877-472-4932 to speak with a Gas South customer care representative.

Jan
4

10 Accomplishments from Gas South’s 10th Year

In 2016, Gas South celebrated its 10th year of business, and it proved a pivotal one for the company.

We’re committed to cultivating a top workplace environment, providing exceptional customer service and supporting our local community. Here are 10 accomplishments from our 10th year that reaffirm our commitment to our culture, customers and the community:

Culture

  1. We earned a coveted spot on the Atlanta Journal-Constitution’s 2016 Top Workplaces for the first time. More than 2,500 companies and organizations applied and ultimately 165 were recognized, including Gas South. The rankings were based entirely on responses from an anonymous employee survey.
  2. We introduced a $15 minimum wage for all employees – more than double the federal rate and nearly triple Georgia’s minimum wage. The change resulted in pay increases for approximately 25 percent of the company’s workforce and most significantly impacted employees in Gas South’s customer care department.
  3. We celebrated our accomplishments with a 10-day event commemorating Gas South’s 10-year anniversary. The event series, “10 Days of Gas South,” included a daily theme to recognize and reward employees for their hard work and dedication. This campaign was recognized with a 2016 Phoenix Award from the Georgia Chapter of the Public Relations Society of America.

Customers

  1. We made major strides with our customer care transformation – moving from a transactional mindset to a focus on building amazing long-term customer relationships. This included an internal reorganization that moved all customer calls out of the sales organization and into the customer care organization to improve our commitment to providing the best customer service.
  2. We improved our customer communications to be more proactive, informative and actionable. Our locally-based customer care team continues to assist customers by phone as well as increasingly through social media channels.
  3. We continued to expand our increasingly popular Pick Your Perk program. We added new Pick Your Perk options, and we are increasingly communicating this program through multiple channels. We even expanded our great discounts for local attractions like the Georgia Aquarium, Stone Mountain Park and the Atlanta Ballet with more promo codes and deals for our valued customers.

Community

  1. We sponsored the fifth annual Charity Cornhole Challenge at SweetWater 420 Fest, awarding the $10,000 grand prize to the Atlanta Community Food Bank, one of the largest hunger relief organizations in the Southeast, as the tournament winner.
  2. We partnered with Cobb EMC to provide a Home Energy Efficiency Makeover worth approximately $20k. The makeover winners, Wes and Shannon Pilgrim, received new energy-efficient appliances, a bill credit from Cobb EMC, two years of free natural gas service from Gas South, and a new HVAC unit, water heater, insulation and duct work from Cobb Heating and Air Association members.
  3. For the sixth year, Gas South’s Bring the Heat™ campaign raised money for local nonprofits. This year, Braves pitchers threw a total of 1,227 strikeouts, resulting in $61,350 raised for The Salvation Army of Metro Atlanta and United Way of Greater Atlanta.
  4. We participated in Hands On Atlanta Day where 50 Gas South employees volunteered a total of 200 hours at Camp Timber Ridge in partnership with the Girl Scouts of Greater Atlanta. We helped spruce up the campground – chopping wood, clearing roadways, putting up new tents and painting pavilions.

As we reflect on our accomplishments in 2016, we’re excited for our 11th year and everything that is to come in 2017!