As we move further into the Holiday Season, we just wanted to take a moment to wish you and yours a safe and enjoyable Holiday. Thank you for choosing Gas South as your natural gas provider, we look forward to serving you in 2013.
Last week, I had the opportunity to attend the American Trucking Association Summit on Natural Gas in Trucking in Washington D.C. Topics ranged from Natural Gas 101 to The Politics of Natural Gas. This particular conference was focused on the trucking industry and it was a packed house, full of regional and national truckers, natural gas companies such as ConocoPhillips and other companies that service the industry.
We heard from gas station owners and developers such as Frank Love of Love’s Travel Stops and James A. Haslam III, the Chairman of Pilot Flying J. They spoke about the benefits and challenges of natural gas from an infrastructure standpoint. Gas station owners are actively looking at natural gas in LNG(Liquefied Natural Gas) and CNG (Compressed Natural Gas) forms as a viable fuel ,but believe that demand and economics will drive the change.
The clear star of the show was Mr. T. Boone Pickens. Mr. Pickens, or as he asked me to call him later, T. Boone, spoke at the conference and gave a brilliant and candid perspective on the natural gas revolution. T. Boone has championed the effort behind the natural gas boom with the Pickens Plan and has invested millions of dollars in Clean Energy. Clean Energy is the leading provider of CNG and LNG in the United States.
It took diesel fuel 30 years to be adopted by this industry after WWII. So as the CNG Revolution continues, how long do you think it will take this industry to adopt natural gas?
Gas South employees celebrated an early Thanksgiving as a family with a festive potluck lunch. The celebration was filled with lots of food, lots of fun and lots of thanks!
We also took some time to reflect on what we are thankful for as a company and we want you to know, we are thankful for you. To all of our loyal customers, thank you for your business. From our family to yours, Happy Thanksgiving!
So, what are you thankful for this year?
Lots of food, lots of fun and lots of thanks!
The DDDC Factor is a calculation done by Atlanta Gas Light Company (AGL) that indicates how much natural gas deliverability is reserved (or ‘dedicated’) for your home or business if Atlanta were to reach an average daily temperature of 10oF (a ‘design day’), making it unique to each home or business. You’ll see the DDDC Factor, or Dedicated Design Day Capacity, on your bill because it is used to calculate a customer’s AGL Pass-Through Charges.
How is the DDDC Factor Calculated?
The DDDC covers the cost of operating the system on the coldest day of the year, and it recalculated every year. AGL is responsible for having enough pipe and storage capacity to meet every customer’s need during extreme cold weather conditions. For most residential customers and small businesses, natural gas is used for heat. And when it’s cold outside, you’ll want enough natural gas to keep your home or business warm. Therefore, your DDDC Factor is calculated using past usage history, the number of gas appliances and additional factors that determine the location’s demand on the system.
If you are a new customer and Atlanta Gas Light does not have 12 months of consumption history, then the DDDC is calculated based on the gas equipment used, the footage and type of structure.
Why did my DDDC change?
AGL recalculates and updates the DDDC at your location annually, so each September you will see an updated DDDC on your bill. During this yearly calculation, AGL reviews the past gas consumption and usage pattern at your home or business. The most important influence on your DDDC calculation is how much gas was used last year during the coldest period of the year compared to your typical summer usage (if any). A calculation is done to determine how sensitive your consumption is to cold weather and then used to set your DDDC indicating how much capacity should be reserved for your home or business. Because your DDDC affects the AGL Pass-Through Charges, you may see a change in the amount of your bills year to year if your DDDC is adjusted.
Remember, your DDDC Factor is tied to your location as opposed to you. So, if you move, your DDDC will be changed to the DDDC of your new location and then will be reset, as usual, in September.
Exciting news in the CNG world this week as Clean Energy and Honda are teaming up to bring natural gas vehicles to the market in our home state of Georgia. Last week, the two companies announced they will be offering a $3,000 fuel card at any of Clean Energy’s compressed natural gas (CNG) fueling stations for anyone who purchases a 2012 Honda Civic Natural Gas Vehicle. With CNG prices hovering around $2.30 a gasoline gallon equivalent (GGE), $3,000 dollars will provide enough CNG to drive 40,000 miles, based on Honda’s 27 miles / GGE City and 38 miles / GGE HWY fuel economy ratings.
On October 17th, Clean Energy, PS Energy and Clean Cities Atlanta opened Georgia’s 7th CNG facility, located on Whitehall Street in the heart of downtown Atlanta. Clean Energy is continuing to help fuel the CNG Revolution. The recent improvements in CNG infrastructure in Georgia, along with incentives from companies like Honda, will continue to make CNG attractive and viable.
Gas South is excited about these opportunities around Georgia and will continue to keep you informed of developments in the promising CNG Revolution. If you have any questions regarding this program or other questions on CNG in general, please comment below or email me at CNG@gas-south.com.
Does a $3,000 fuel card make purchasing a natural gas vehicle more practical for you?
In our last quarterly newsletter, I invited our customers to send in suggestions to our Facebook page, on Twitter and through email to help us improve our customer service. The top three ideas would each be awarded $100 of natural gas for free. We received lots of great entries and we thank all of you that participated in this contest. I’m very pleased to announce that, after much deliberation, we have chosen our three winners!
Congratulations to Vera Clark, Jo-Ellen Catto and Brian Genter on their excellent suggestions!
– Vera suggested we offer the opportunity to donate to those in need through our monthly bills.
– Jo-Ellen would like us to extend more offers and promotions to areas outside Metro Atlanta.
– Brian wants to see more energy saving tips in our customer communications.
We will be taking their ideas and putting them into action over the next few months so keep an eye out! So what’s your favorite suggestion? Let us know in the comments!
Ensure your gas service is turned on. If you are a seasonal natural gas customer, schedule to have your gas service connected. For most residents and businesses who only use gas for heating, seasonal accounts allow service to be turned off during the summer months to prevent being charged taxes and fees when the gas isn’t being used.
Have your home heating system professionally inspected and serviced before the cold months to ensure its functioning properly. Its recommended to have natural gas furnace systems serviced at least every other year. A properly functioning furnace is one of many ways to save on heating bills.
How to Save on Home Heating Bills
- Check your gas rate plan. Natural gas prices usually rise in the fall and winter months as demand increases. If you are on a variable rate, you may save money by switching to a fixed rate. Learn more about our gas rate plans.
- Seal leaks around windows and doors. Sealing up openings and replacing worn weather stripping is one of the best ways to save on heating bill, an estimated 5 to 10 percent in savings on your energy bill.
- Install a programmable thermostat. You can save up to 20 percent of heating cost by lowering the thermostat 10 degrees when the house is unoccupied and at night. Smart thermostats allow you to pre-set when your heating turns on.
- Replace air filters monthly. Dirty filters slow down airflow and cause your heating system to use more energy, slowing down the heating process.
- Adjust airflow. Closing the vents to unused rooms will help focus the home heating efforts to the important portions.
It can take up to five days for Atlanta Gas Light (AGL) to turn on your gas service, especially during heating season. If you need your natural gas service turned on, the sooner you call, the less likely you will have to wait. AGL is the company who owns the pipelines that natural gas flows through in Georgia and is responsible for turning the gas on or off for customers.
We hope these home heating tips help. Call us or visit us online to check on your account or turn on gas service before it gets too cold.
Fall is here and it’s time for back to school, football season and colder temperatures! The coming of the chillier weather also brings Gas South’s busiest time, the heating season. We want to make sure that we are fully prepared to provide you with the best customer service, so we’ve made a few changes which we think will make things easier:
-We have extended our Customer Care Center hours and you can now reach us anytime between 7 a.m. and 8 p.m. Monday through Friday, and between 8 a.m. and 5 p.m. on Saturdays.
-We’ve hired additional employees to our local customer care team to handle the increased call volumes we experience around this time of year.
-We’ve updated our online options to help us respond to your emails within 4 business hours.
-We will start offering a live chat option on our website for customers who do not want to call, but have a question on their account.
We hope that these changes will help ease you through the heating season. Don’t forget to make sure your natural gas service is prepared for the coming months. When the temperatures start dropping, we are ready to BRING THE HEAT™!
What’s your favorite part about the changing of the season?
There is only one thing that could cause a flicker in Gas South’s flame. Its Thunder River at Six Flags, which is where we spent last Sunday enjoying a company-wide Family Fun Day! Each year, Gas South gets all the employees together and their families for some fun and festivities – in appreciation for all the hard work put forth during the year and for our families support of each and every one of us.
We were thrilled to have expanded our family this year! A few months ago, we in-sourced our call center, so Gas South is now 162 employees strong – all working in Metro Atlanta. We had 380 folks participate in the fun at Six Flags, with quite a few brave enough to ride Goliath. Me? Not so much. Maybe next year…
Here at Gas South, we have always taken great pride in being actively involved in enriching the communities we serve. Beyond simply providing natural gas, our employees have always worked hard to ensure that we are actively engaged in helping our local neighborhoods grow stronger. We work hard to inform and interact with our customers online through social media outlets, like Facebook and Twitter and now through our brand new blog, The Hot Spot.
First, I wanted to personally thank you for making Gas South the fastest growing natural gas provider in Georgia. We are a company that cares about our customers and we appreciate you choosing Gas South for your natural gas needs.
The Hot Spot
Our hope is that this blog will become a place to get to know our company from the inside out and to learn more about how we can work together to make this community great. You’ll be hearing from multiple employees here at Gas South on numerous subjects, from area events to special discounts to energy saving tips and more. We want to provide information that will educate and entertain our customers and we feel that this is a great way to further establish a conversation. So, keep an eye out for more content to come and, as will always be the case with our posts, let us know your thoughts.