Jan
4

10 Accomplishments from Gas South’s 10th Year

In 2016, Gas South celebrated its 10th year of business, and it proved a pivotal one for the company.

We’re committed to cultivating a top workplace environment, providing exceptional customer service and supporting our local community. Here are 10 accomplishments from our 10th year that reaffirm our commitment to our culture, customers and the community:

Culture

  1. We earned a coveted spot on the Atlanta Journal-Constitution’s 2016 Top Workplaces for the first time. More than 2,500 companies and organizations applied and ultimately 165 were recognized, including Gas South. The rankings were based entirely on responses from an anonymous employee survey.
  2. We introduced a $15 minimum wage for all employees – more than double the federal rate and nearly triple Georgia’s minimum wage. The change resulted in pay increases for approximately 25 percent of the company’s workforce and most significantly impacted employees in Gas South’s customer care department.
  3. We celebrated our accomplishments with a 10-day event commemorating Gas South’s 10-year anniversary. The event series, “10 Days of Gas South,” included a daily theme to recognize and reward employees for their hard work and dedication. This campaign was recognized with a 2016 Phoenix Award from the Georgia Chapter of the Public Relations Society of America.

Customers

  1. We made major strides with our customer care transformation – moving from a transactional mindset to a focus on building amazing long-term customer relationships. This included an internal reorganization that moved all customer calls out of the sales organization and into the customer care organization to improve our commitment to providing the best customer service.
  2. We improved our customer communications to be more proactive, informative and actionable. Our locally-based customer care team continues to assist customers by phone as well as increasingly through social media channels.
  3. We continued to expand our increasingly popular Pick Your Perk program. We added new Pick Your Perk options, and we are increasingly communicating this program through multiple channels. We even expanded our great discounts for local attractions like the Georgia Aquarium, Stone Mountain Park and the Atlanta Ballet with more promo codes and deals for our valued customers.

Community

  1. We sponsored the fifth annual Charity Cornhole Challenge at SweetWater 420 Fest, awarding the $10,000 grand prize to the Atlanta Community Food Bank, one of the largest hunger relief organizations in the Southeast, as the tournament winner.
  2. We partnered with Cobb EMC to provide a Home Energy Efficiency Makeover worth approximately $20k. The makeover winners, Wes and Shannon Pilgrim, received new energy-efficient appliances, a bill credit from Cobb EMC, two years of free natural gas service from Gas South, and a new HVAC unit, water heater, insulation and duct work from Cobb Heating and Air Association members.
  3. For the sixth year, Gas South’s Bring the Heat™ campaign raised money for local nonprofits. This year, Braves pitchers threw a total of 1,227 strikeouts, resulting in $61,350 raised for The Salvation Army of Metro Atlanta and United Way of Greater Atlanta.
  4. We participated in Hands On Atlanta Day where 50 Gas South employees volunteered a total of 200 hours at Camp Timber Ridge in partnership with the Girl Scouts of Greater Atlanta. We helped spruce up the campground – chopping wood, clearing roadways, putting up new tents and painting pavilions.

As we reflect on our accomplishments in 2016, we’re excited for our 11th year and everything that is to come in 2017!

Apr
26

It’s Official – Gas South is a Top Place to Work!

Last month, Gas South was named one of Atlanta’s best places to work by the Atlanta Journal-Constitution (AJC). The award was a deserving recognition of our unique culture that values the contributions of all employees. According to the survey, Gas South’s practices of encouraging new ideas and open communication of company decisions received the highest survey scores − earning more than 20 percent above the telecommunication and utility industry category average.

event pictureGas South was the only natural gas provider to make the AJC’s list and one of only two utility companies to receive the recognition ‒ the other being Carroll EMC. So, what makes us different from the rest?

The answer has to do with instilling a clear vision of the company’s values and the role employees play in harnessing its development and growth. Kevin Greiner, president and CEO, refers to this as Vision 2020. Employees described Vision 2020 in the survey responses as a reason the company is a top workplace, with one employee saying, “knowing leadership can get everyone on board to move in the right direction motivates me to want to be part of making it happen.”

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The AJC and Workplace Dynamics nominated or asked more than 2,500 companies to participate in the contest. Workplace Dynamics, which conducted the survey on behalf of the AJC, then surveyed employees from 275 metro Atlanta companies. Almost 60,000 total workers participated in the survey and in order to be considered, each company was required to have a response rate of at least 35 percent. The survey asked numerous questions about employees’ workplaces including the company has strong values and ethics, new ideas are encouraged, we do things efficiently and well, I feel appreciated, etc. Here are a few of examples of how Gas South employees responded:

“The company has increased my personal growth.”
“I’ve been given the opportunity to grow and express my opinions.”
“We are one big family and everyone works together!”
“Management is very involved with the company and employees.”
“I admire the strong presence that Gas South has in the community.”

The award is a fitting recognition for the company, especially for employees, as we celebrate our 10 year anniversary! We have quickly gone from a small company of 50 employees, to a market leader with more than 200 employees.

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Gas South continues to work toward the company-wide vision of being the #1 natural gas provider in the Southeast, offering the #1 customer experience and being the #1 place to work. With this award, we’re inspired to work harder and make the best even better!

To read more about AJC’s Top Workplaces and to see the entire list, visit http://www.ajc.com/s/business/topworkplaces/#the-companies.