Sep
25

How to Read Your Natural Gas Meter

Reading a gas meter isn’t what you’d call easy, so we’ve broken it down into basic steps to help you make sense of it all.

There are two types of meters—a rolling digit meter and a dial meter.

Reading a digital meter is a no-brainer because you read it from left to right just like you’d read the odometer on a car.

How to Read a Digital Gas Meter

Reading a dial gas meter, on the other hand, can be more challenging since there are typically four or five dials running both clockwise and counterclockwise.

How to Read Gas Meter Dials

To read a gas meter with dials, follow these steps:

  1. Read only the dials with numbers. Read them from left to right. Record the number each hand points to. When the hand is between numbers, use the smaller number.
  2. Keep this reading and read your meter one month later. The difference between the two readings is the amount of energy you used during the month.
  3. Remember, your numbers may differ slightly from the numbers on your bill unless you read your meter at the exact same time as your meter reader.

Keep in mind, Atlanta Gas Light (AGL) reads your meter each month since they own and maintain the gas pipelines and your meter. They’ve gotten meter-reading down to a science. And now you have a better understanding of it as well!

Aug
24

Seasonal Natural Gas Customer?

It Pays to Schedule Your Reconnection Date Early!

These days, you’re probably wearing shades and shorts, lathered in sunscreen, grilling out, and trying to stay cool during Georgia’s unforgiving summer heat. So, let’s assume that you haven’t been thinking about your natural gas service much lately. That’s understandable – you’re focused on today’s realities.

But, with football and the next season of the Walking Dead around the corner, aren’t you thinking ahead to the fall anyway? Then let’s get you thinking about natural gas again because we want to save you time, money and potential hassle.

So here are a couple of tips to ensuring a stress-free, money-smart way to reconnect with your old flame (meaning Gas South, of course):

1. Schedule your reconnection date at your earliest convenience. You’ve heard the one about the early bird and the worm. And the same applies to your natural gas service. A lot of customers wait until it gets cold to schedule their service, by which time you may find yourself duking it out with others for a reconnection date that works for you. Worse, you could also miss out on saving instant money! That’s because Gas South is waiving the $95 reconnection fee for all customers who schedule their reconnection date by September 15th. So do the smart thing: contact us now, save the money, and feel good knowing that your home will be nice and cozy come October.

2. Choose a fixed rate plan. If you know us, then you know we’ll almost always tell you to select a fixed rate over a variable rate, unless you’re moving soon. Fixed rates stay the same, are better value, and ours are some of the most competitive available.

3. Do whatever you like — hike Stone Mountain, go to the opera, catch a Braves game. Your to-do list got a little lighter, and we’d be happy to treat you to free tickets for some great Atlanta-area entertainment through our Pick Your Perk program – another cool thing about being a Gas South customer.

So don’t wait another day to schedule your reconnection date. Call or visit before September 15th. That way, when it gets cold, you won’t have to think about your natural gas.

Call: 1-888-290-4727 and mention SEASONAL.
Visit: gas-south.com/seasonal

Aug
11

How to Turn On Your Natural Gas

The Gas South Guide

Getting utilities up and running can be a hassle. We get it — we’ve been there! There’s research to be done, calls to be made and sometimes, a lot of time sitting on hold.

But it doesn’t have to be this way. At Gas South, we’re here to make it easier.

Whether you’ve just moved or you simply need to turn your service back on, you’re going to need natural gas service at some point. Fortunately, the process of getting your gas turned on can be a cinch! Just use this simple, four-step guide and you’ll be ready to go in no time.

  1. Check for service availability in your area

Not every natural gas provider serves all areas of the state, so it’s important to check for service availability before you are set on one provider. Most providers post this information directly on their website. If you’re moving to Georgia and looking to find out more, we have just the page just for you!

It’s also worth noting that if you’re signing with Gas South, you could qualify for an additional discount if your home or apartment falls within a territory covered by our county, city and EMC programs (check out this page for a full list of partners within the program).

  1. Do your research on natural gas providers

Georgia is unique in that it’s a deregulated gas industry. Which means that you can choose a provider for your natural gas, instead of having only one option and I being chosen for you.

The good news is that there are a lot of options out there to choose from, and Gas South stands out among the providers…if we do say so ourselves.

We won’t go on and on about our own services — you can learn all about those on our Residential Page. But we will tell you that whichever provider you choose, they shouldn’t charge you a deposit to establish service. With Gas South, this can save you up to $150. Pretty cool, huh?

  1. Determine how long you need your natural gas service turned on at your residence

Once you’ve found a provider you like, you’ll want to think about how long you need service. When you think about utilities, you may not be thinking about the timeframe during which you’ll be using them, but this can have a big impact on the type of rate plan you choose, and the price you pay!

By nailing down a specific timeline, you’ll know which type of rate plan to choose right off the bat – variable or fixed (keep in mind not all providers feature both).

If you’re going to be a resident for longer than six months, a fixed rate can save you money because currently, fixed rates are lower than variable rates. Variable rates fluctuate with the natural gas markets, while fixed rates stay the same throughout your entire service period. Fixed rates can offer significant savings over a long period of time, especially during the high consumption months of winter.

  1. Pick a turn-on date that fits your schedule

Once you have your provider picked out, it’s time to schedule your natural gas turn on date and time. If your natural gas is completely turned off, a technician needs to come to your house to turn it on. If the gas is already on, all the tech needs to do is check the meter and make sure everything is up and running correctly, and safely.

With Gas South, you can schedule your turn on date 60 days in advance, which means you can lock in a great rate today, all while having ample time to prepare for winter weather. All you have to do is schedule your turn on date and leave the rest to us!

There you have it! Now that you have the steps down, don’t hesitate to reach out to a Gas South Customer Care Representative if you have any additional questions, or if you want more information on our rates and plans!

Oct
31

What Is the DDDC Factor?

The DDDC Factor is a calculation done by Atlanta Gas Light Company (AGL) that indicates how much natural gas deliverability is reserved (or ‘dedicated’) for your home or business if Atlanta were to reach an average daily temperature of 10oF (a ‘design day’), making it unique to each home or business. You’ll see the DDDC Factor, or Dedicated Design Day Capacity, on your bill because it is used to calculate a customer’s AGL Pass-Through Charges.

DDDC Factor Calculation Bill Example from Gas South

How is the DDDC Factor Calculated?

The DDDC covers the cost of operating the system on the coldest day of the year, and it recalculated every year. AGL is responsible for having enough pipe and storage capacity to meet every customer’s need during extreme cold weather conditions. For most residential customers and small businesses, natural gas is used for heat. And when it’s cold outside, you’ll want enough natural gas to keep your home or business warm. Therefore, your DDDC Factor is calculated using past usage history, the number of gas appliances and additional factors that determine the location’s demand on the system.

If you are a new customer and Atlanta Gas Light does not have 12 months of consumption history, then the DDDC is calculated based on the gas equipment used, the footage and type of structure.

Why did my DDDC change?

AGL recalculates and updates the DDDC at your location annually, so each September you will see an updated DDDC on your bill. During this yearly calculation, AGL reviews the past gas consumption and usage pattern at your home or business. The most important influence on your DDDC calculation is how much gas was used last year during the coldest period of the year compared to your typical summer usage (if any). A calculation is done to determine how sensitive your consumption is to cold weather and then used to set your DDDC indicating how much capacity should be reserved for your home or business. Because your DDDC affects the AGL Pass-Through Charges, you may see a change in the amount of your bills year to year if your DDDC is adjusted.

Remember, your DDDC Factor is tied to your location as opposed to you. So, if you move, your DDDC will be changed to the DDDC of your new location and then will be reset, as usual, in September.

For more information, visit Gas South’s Frequently Asked Questions or AGL’s Guide to Atlanta Gas Light Charges.

Sep
20

How to Prepare for Heating Season

Ensure your gas service is turned on. If you are a seasonal natural gas customer, schedule to have your gas service connected. For most residents and businesses who only use gas for heating, seasonal accounts allow service to be turned off during the summer months to prevent being charged taxes and fees when the gas isn’t being used.

Have your home heating system professionally inspected and serviced before the cold months to ensure its functioning properly. Its recommended to have natural gas furnace systems serviced at least every other year. A properly functioning furnace is one of many ways to save on heating bills.

How to Save on Home Heating Bills

  1. Check your gas rate plan. Natural gas prices usually rise in the fall and winter months as demand increases. If you are on a variable rate, you may save money by switching to a fixed rate. Learn more about our gas rate plans.
  2. Seal leaks around windows and doors. Sealing up openings and replacing worn weather stripping is one of the best ways to save on heating bill, an estimated 5 to 10 percent in savings on your energy bill.
  3. Install a programmable thermostat. You can save up to 20 percent of heating cost by lowering the thermostat 10 degrees when the house is unoccupied and at night. Smart thermostats allow you to pre-set when your heating turns on.
  4. Replace air filters monthly. Dirty filters slow down airflow and cause your heating system to use more energy, slowing down the heating process.
  5. Adjust airflow. Closing the vents to unused rooms will help focus the home heating efforts to the important portions.

It can take up to five days for Atlanta Gas Light (AGL) to turn on your gas service, especially during heating season.  If you need your natural gas service turned on, the sooner you call, the less likely you will have to wait. AGL is the company who owns the pipelines that natural gas flows through in Georgia and is responsible for turning the gas on or off for customers.

We hope these home heating tips help. Call us or visit us online to check on your account or turn on gas service before it gets too cold.