Oct
2

Be a Fuel for Good

When Gas South entered the natural gas market, we knew we could be a different kind of provider. Because we believe people are important—the customers we’ve come to know, the business owners we serve, and the coworkers who are family to us.

Our Purpose is to Be a Fuel for Good.

That means helping you save money with simple rate plans. Trusting you from the beginning by never asking for a deposit. And always treating you with dignity, honesty and respect.

It means letting our employees know that while their work is important—they’re important, too. By helping pay for school and encouraging our employees to grow in their careers, we can make their lives better. That makes us better.

Being a fuel for good also means working to inspire others in the industry to do right by customers. When we focus on doing the right thing, everyone benefits—even our competition (and we’re okay with that).

We’re dedicated to making sure our success directly benefits our community. That’s why we’re committed to giving back 5% of our profits to help children in need.

We approach every day knowing we have an opportunity to improve people’s lives. Because we believe that, together, we can be a fuel for good.

During the next several months, we’re rolling out employee and partner stories that are examples of Being a Fuel for Good. Check back every week to read what inspire us!

Are you Being a Fuel for Good? Do you know someone who is a Fuel for Good? If so, let us know in the comments.

Aug
16

Gas Leak Detection Tips

Often times we only think about natural gas leaks during the holidays when we’re using the stove a lot, or during the colder months when we have the heat cranked. Even though you may not be thinking about gas leaks during the summer, accidents happen. We’re here to give you tips on detecting gas leaks in your house and how to prevent them.

Signs of a gas leak:

  • Natural gas is colorless and odorless, so a chemical called mercaptan is added to give it the distinctive gas leak smell of rotten eggs.
  • If you smell rotten egg, and you’ll know it when you smell it, leave the area immediately and stay away until assistance arrives.
  • A leak can also be heard through a hissing sound or seen as discolored vegetation, blowing dirt or continued bubbling water around a buried gas line.

What to do if you detect a gas leak:

  • Call Atlanta Gas Light at 877-427-4321 or call 911. Never try to find the leak yourself.
  • Don’t use any devices that might create a spark including lighters, light switches, phones or electric appliances.

How to prevent a gas leak:

  • Check your pilot lights and burners for a steady, blue flame. If you see the blue flame, they are operating correctly. (Decorative gas fire logs are the only exception – the flame is usually yellow.)
  • Keep the areas around all appliances and equipment clean and unblocked to allow for proper air flow.
  • Never let small children play with, or near, natural gas appliances or pipes.
  • Don’t use your stove or oven for anything other than cooking (for instance, to heat your home).
  • Store household chemicals or combustible materials away from gas appliances.
  • Call 811 before you dig, so underground lines can be marked.
  • When to enlist a professional:
    • Every year or two to have your gas appliances, furnaces, vents, flues, chimneys and gas lines in your home or business inspected.
    • When moving or installing a gas appliance, or changing a connector.

We hope you never have to deal with a gas leak but if you do, now you know how to act quickly and keep everyone involved safe.

Jul
28

Moving’s not easy. Gas South wants to help.

Moving this summer? Between scheduling movers, packing boxes and endless to-do lists, moving can be stressful and expensive. So, at Gas South, we’d like to make your move as hassle-free as possible.

When you’re ready to move, let us know. We’ll check to see if we can serve you at your new location, and can easily transfer your service helping you avoid any cancellation fee and a costly deposit (which saves you hundreds of dollars). We can also schedule your natural gas turn on at your new location up to 60 days in advance of your move, and we’ll even throw in a $25 bill credit. Use the extra cash to tip your movers, order pizza for your first night in your new home, or buy a few new accessories if you’d like.

Not a Gas South customer yet? We’d love to serve you, and we can make your move easier too! It just takes a few minutes to sign up online to save with our low fixed rates. And, since we never charge a deposit – that’s more money in your pocket. We’ll also start you off with $25 in bill credits so you, too, can start your service with savings.

Be sure to check out a special offer from our partner, Atlanta Peach Movers—they’re extending a 5% discount on your move anywhere in the United States. Want more? Our home service connection partner, AllConnect, will help make things even easier by walking you through setting up your internet, phone and cable services.

To transfer or start your natural gas service with us, visit gas-south.com/move. We’re here to answer any questions you may have – and we’re ready to move when you are.

Jul
26

A Warm Welcome for Live! at The Battery Atlanta

When new neighbors move in, it’s Southern hospitality to extend a warm welcome and maybe even a warm pecan pie. So when the Braves moved into their new home at SunTrust Park, it was only appropriate that we spread the warmth with outstanding natural gas service.

Just as balls, bats and gloves are essential to baseball, Gas South is essential to fueling the fan experience at SunTrust Park and The Battery Atlanta. Gas South has been the official natural gas provider for the Atlanta Braves since 2008, and things are heating up at Live! at The Battery Atlanta this season.

With three restaurant concepts – Sports & Social, PBR Atlanta and Todd English Tavern – Live! at The Battery Atlanta is a go-to dining and entertainment destination. As the natural gas provider for Live!, Gas South helps fuel everything from the kitchen to the outdoor heaters.

“When evaluating a natural gas provider, Gas South’s standout customer service was a differentiating factor,” said Ben Brengle, director of operations for Live! at The Battery Atlanta. “Plus, partnering with a locally-operated company like Gas South has helped us build and expand our community relationships.”

In addition to providing natural gas, Gas South and Live! have established a collaborative business relationship that’s a real homerun. Although baseball season is the star of SunTrust Park, Live! hosts year-round events on the 284 days a year that there isn’t a home game.

Check out Live! at the Battery Atlanta’s website for upcoming events, including the movie series starting in August that are brought to you by Gas South. Hope to see you there!

Jul
12

5 Ways to Hack Your Move

Moving can be a tricky task. With boxes, newspaper and tape galore, it’s easy to lose your wits. Keep your cool and hack your move with these five simple tips:

  1. Get to Moving: Getting started can be the hardest part! Get your toolbox ready and tighten your toolbelt with these moving day essentials: packing tape, colored tape, box cutter, gloves, plastic wrap, etc.
  2. Keep It Together: Trinkets, treasures and tiny gadgets become casualties of a move far too often. Here’s a simple fix: place a sheet of plastic wrap around your utensil tray to keep forks, knives, spoons and other kitchen gear together—just where it belongs. You can do the same with your jewelry or bathroom vanity tray.
  3. Don’t Whine Over Broken Glasses: Say ‘pass’ to broken glass. Grab an old wine box and get to packing! And if you don’t already have one at home, you can usually snag one for free at a local package store. Use the pre-cut section dividers to safely store each piece of glassware and prevent scratching, breaking, chipping or cracking.
  4. Color Code Your Move: Instead of writing room names on packing boxes, you can use color coded tape to label your boxes for the right room. Designate a color to each room—let’s say green for the living room and blue for the kitchen. You’ll keep your boxes organized and your head on your shoulders. And if you have movers, they will easily be able to know what goes where!
  5. Just Roll with It: Rock and roll your heavy items all the way to your new home with this hack: pack your heavy items in a rolling suitcase. This nifty tip will help you carry a lot while lifting a little.

For more moving tips and how-to videos, visit HackYourMove.com. And be sure to share your best moving advice on Twitter, Instagram and Facebook with the hashtag #HackYourMove.

Jun
22

Investing in your Employees

Setting yourself apart in a competitive job market and keeping employees engaged is not an easy task – but it’s something my team does every day. Growing from a company of 50 employees 11 years ago, to more than 230 people, creates challenges and opportunities but we’re taking it head-on.

The team of six has made some substantial changes in the past year –introduction of a $15 minimum wage, creation of a formalized corporate wellness program, revamping the internal learning management system and updating the attendance policy to allow more flexibility.

One area where we have focused is creating more programs and initiatives to inspire and engage employees. We launched Gas South University, an internal learning management system, to improve competency-based training opportunities for all employees. It’s important for us to offer training and classes to all employees, especially the Customer Care agents. They are the voice and ears of the company – if they aren’t happy doing their job, we can’t provide an amazing customer experience.

 

I’m also proud that we recently received a Bronze Stevie Award in the 2017 American Business Awards in the HR Department of the Year category.

We’ve been busy at Gas South, but we want to make sure we’re doing everything we can to become a top workplace in Atlanta. Want to learn more about how we’re doing this? Read a recent article from HR Magazine where Secret Holland, Gas South HR director, shares her insights.

Apr
19

5 Environmental Benefits of Natural Gas

Go au natural this Earth Day with natural gas! As the most diversified fuel in the U.S., natural gas heats our homes, business, restaurants and schools just to name a few. It also powers vehicles, stoves, ovens, clothes dryers, lighting fixtures and other appliances. And, it can even generate electricity and run air conditioners.

Natural gas is the ultimate alternative fuel of the future—and it’s fueling a better earth. It’s abundant, efficient, affordable and cleaner burning compared to other fossil fuels. We’re taking a moment on Earth Day 2017 to reflect on the environmental benefits of natural gas because our Earth is worth it. To learn more, check out this infographic.

Gas South Earth Day Infographic_4.19.17

Feb
16

Natural Gas 101: 5 Reasons You Should Invest in a Smart Thermostat

Today, it seems like every type of technology is going “smart” – from smartphones and smartwatches, to smart cars and smart thermostats. As smart thermostats such as The Nest grow in popularity, the reason why is no surprise: the energy-saving and cost-saving benefits are undeniable.

Curious for more? Here are five reasons why making the switch to a smart thermostat is the way to go.

 

  1. It can save you some cash. Only a few months after installation, a smart thermostat has the potential to save you a decent chunk of change. Three studies of Nest Learning Thermostat found that a smart thermostat can save you about 10 to 12 percent in heating costs and 15 percent in cooling costs in homes with central air conditioning. That can add up to ­­more than $140 a year!  You can put those extra savings into a sweet vaycay to the beach during those cold, winter months —and then save even more by setting your smart thermostat to vacation mode.
  1. It learns on its own. What’s beautiful about this innovative product is that if you really wanted to, you could go without ever having to actually touch it. The device is considered a learning thermostat, meaning it can sense even the smallest change in temperature and adjust accordingly. So whether your oven is pushing extra heat into the room or the outdoor temperature unexpectedly dropped 10 degrees, your home temperature will automatically stay right where you want it.

Additionally, some thermostats come with a built-in occupancy sensor. After a week or so of manual adjustments, the system will begin to recognize your presence and adjust on its own. A smart thermostat will correct your home to the right temperature before you even realize the change.

  1. You can control it on-the-go. Most smart thermostats come paired with iPhone and Android apps that give you the power to control your heating and cooling system anywhere you are. If you opt-out for the learning thermostat and want to keep it basic, you can manually adjust the temperature of your home with a few swipes on your phone. With the unpredictability of the outdoor weather (especially in Georgia), this feature allows you to quickly snap into action so you can at least have temperature predictability in your own home.
  1. You get instant alerts. Another perk of smart thermostats is the ability to immediately receive updates through text, email or direct notifications. For example: If a cold front comes through and your thermostat adjusts to accommodate the drop in temperature, you can opt in to be alerted of this change, along with an explanation. If you feel that the adjustment was unwarranted, you have the option of immediately reversing the change. The thermostat will then learn your preference and take it into consideration when making future automatic adjustments.
  1. See how you save. Some smart thermostats offer you a monthly report outlining your energy usage. The easy-to-read tracking system offers you insights for why certain days spiked or how you can save even more next month. You can learn how your spending compares to other users and even be rewarded for using energy-efficient settings.

Making the switch to a smart thermostat is a smart move. During the winter months, it’s the perfect tool to cut down on natural gas usage and save some cash – even throughout those hot, humid Georgia summers!

Feb
9

Natural Gas 101: How to Read Your Natural Gas Bill

We’re taking it back to the basics! Your monthly natural gas bill from Gas South provides more information than you may realize.

Reading your bill shouldn’t be a hassle, so we’ve created a tell-all guide to clear up any confusion and help you understand your Gas South bill.

  1. Account Details: This section provides your account details at a glance. It lists whether you’re enrolled in a fixed or variable rate plan. If you’re enrolled in a fixed plan, your rate remains the same month after month while variable rate plans fluctuate, according to market conditions.

The section also includes a number for the DDDC factor. What’s the DDDC factor? It’s simple. The DDDC factor, or Dedicated Design Day Capacity, is a calculation done by Atlanta Gas Light Company (AGL) that indicates how much natural gas is reserved (or “dedicated”) to you based on demand on the coldest day of the year. AGL is the company that owns and operates the pipelines that deliver natural gas directly to your home or property.

  1. Monthly Summary: This graph is a snapshot of what you owe this month. It includes your Gas South account number, your payment due date and the total amount that is due.
  1. Explanation of Charges: Here, we itemize the charges, fees and taxes associated with this month’s bill. The gas charges indicate the total cost of gas used during the billing period. The customer service fee is Gas South’s cost of servicing your account, and the AGL Pass Through Charges are regulated charges on behalf of AGL.
  1. Calculations: On each bill, Gas South provides more detailed information on your current charges. The grid encompasses readings from your meter. We then take the readings and calculate it by the thermal factor to obtain the amount of gas that is used in therms. A therm is simply a unit of heat, similar to the watts on your electric bill. Next, we multiply the therms by your current rate plan (e.g. $0.51 per therm) to determine this month’s charges.

Understanding your natural gas bill can save you a lot of grief – and using natural gas efficiently can save you money! If you ever have any questions regarding your bill, please contact us at 1-877-472-4932 to speak with a Gas South customer care representative.

Nov
8

#Winning at the 2016 PRSA Georgia Awards Celebration

This past Thursday, the Georgia Chapter of the Public Relations Society of America (PRSA) awarded Gas South with a Phoenix Award at the 2016 Awards Celebration. These awards bring an entirely new meaning to the “blue plate special.” See what I mean?

Only 75 Phoenix Awards were presented out of more than 200 entries, and we were honored to take home a Phoenix for our 10-day event commemorating Gas South’s 10-year anniversary.

The event series, titled “10 Days of Gas South,” celebrated our achievements across Gas South’s first 10 years in business, recognized and rewarded employees, and built excitement for what’s to come in the next decade.

Each day featured a different theme. My personal favorite was probably day five’s theme –“Aren’t you glad you work at Gas South?” Employees wore their new Gas South anniversary polos and snapped selfies. The excitement about the next day’s anniversary party was palpable, and it was great to see everyone interacting and having a great time while sporting their new attire!

During the 10-day event, we engaged all of Gas South’s employees through at least one activation. The Marietta Daily Journal, Business RadioX and Metro Atlanta CEO covered our anniversary celebration with a combined reach of 150,000 impressions. On our social media channels, our anniversary-focused content helped to increase month-over-month engagement by 167 percent on Twitter and 810 percent on Facebook.

Gas South’s 10th year has been a momentous one, and receiving the PRSA Georgia Phoenix Award for our anniversary celebration is just another example of the #1 workplace environment we’re cultivating every day. #Winning